

The process from onboarding and appointment to selling a policy and binding coverage was laborious, a long game of “hurry up and wait” for this small life insurance carrier. Or, it was until they updated their duct-tape-and-bubble-gum manual processes to the modern distribution channel management solution that is AgentSync Manage.
Now, the small carrier is developing a reputation for its speed and accuracy. With Manage, the team has been able to tighten ship on unnecessary appointment fees, leverage producer data for a faster underwriting process, and make its planned future change-management less daunting.
Read and download this small life insurance carrier’s case study here.
Easing into a tech overhaul
When the Head of Agent Contracting joined the small life insurance carrier, she knew the executive team had a massive tech overhaul on the horizon. Spreadsheets, sticky notes, and multiple fact-checking touchpoints plagued nearly every aspect of the distribution process, from agent onboarding to binding business. Core business processes had run on old-school mainframe computers for nearly 50 years. Yet, because the team historically had a very small IT staff, overcoming its technical debt was a major pain point.
In evaluating whom the business could partner with to solve for producer licensing, compliance, and distribution channel management, the Head of Agent Contracting said this tech debt drove the team to evaluate total cost of ownership as a driving factor.
“Some tech vendors charge you so much for everything, it’s five grand just to get them on the phone to do an investigation to see if it’s a feasible project! We didn’t have that experience with AgentSync. The team has been incredibly helpful and willing to partner with us to make sure the solution is working to meet our needs.”
– Head of Agent Contracting
Realizing savings today
The Head of Agent Contracting said implementing AgentSync wasn’t without its own foibles. For one thing, once the team input all agent NPNs, it became very clear which agents the business was paying to maintain despite having never produced a single dollar of business.
But this also forced the team’s biggest opportunity for savings with Manage.
“Through the process of cleaning house, we went from managing 11,000 agents to only the 7,000 who are actually producing for us”
– Head of Agent Contracting
This cleanup not only streamlined the company’s operations but also resulted in significant cost savings. She calculated that the company reduced its annual spend on producer appointments by $25,000 after eliminating agents who weren’t selling their products, rather than renewing appointments on every agent they’d ever worked with.
The business was also able to activate Just-In-Time appointment processes. Moving forward, they can avoid processing appointments for agents who aren’t writing business in specific states, while also keeping their details ready to make an appointment as soon as that changes.
Future-proofing the business with integrations and automations
AgentSync Manage won’t be the last core software that this small life insurance carrier ever implements. But, by implementing Manage and its accompanying API data integrations, automating functions across the business and integrating accurate data throughout their system is about more than today’s workflow. It also promises to make bringing other tech pieces aboard and future change management easier to navigate.
“Others around the company have seen a dramatic improvement in the speed at which we can get people contracted. However, the maximum impact won’t be felt until further down the road once we have AgentSync and other tech systems fully integrated and moving at the same speed through all parts of the process.”
– Head of Agent Contracting
AgentSync Manage – better today, building for tomorrow
After implementing AgentSync Manage, this small life insurance carrier reduced their risk, eliminated thousands of dollars in costly and unnecessary fees, and had a never-seen-before level of visibility into their distribution channels. And best of all, the team is poised to implement the next phase of their tech transformation, confidently armed with the data they need.
To learn more about this small life insurance carrier’s transformation with AgentSync Manage, download the case study.
And to learn more about how AgentSync might help you, schedule a demo.