AgentSync will provide Customer with reasonable technical support services in accordance with AgentSync’s standard policy and practice set forth below. AgentSync will provide technical support to Customer via e-mail and telephone on weekdays during the hours below, except AgentSync holidays*. Customer may initiate a helpdesk ticket during Support Hours by using the email address or Help Center link below.  

Mon-Fri from 7AM to 6PM

(Mountain Time)

Register for Help Center access or email us at


Email and case support options

  • Available during regular business hours*
  • Email and case options
  • 24/7 access to extensive Help Center
  • New features and improvements made regularly
  • Regular customer success meetings
  • Custom reports and dashboard help at no extra cost


Tools for your onboarding process

  • Implementation specialists in-house and onshore
  • Creation of custom fields and user interface
  • Customization of reports and dashboards
  • Live training for administrators and staff
  • Hands-on go-live support

Register for Help Center access

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*AgentSync Holidays are the following Holidays (as observed): New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Eve Thanksgiving Day, Christmas Eve (when it falls on a weekday), Christmas Day.