Effective September 1, 2024, Michigan Department of Insurance has changed the standard time by which licensees must respond to consumer complaints. Licensees will have 14 calendar days to respond to a complaint after it is sent to the licensee’s email and/or mailing address on record with the Department. Please see the attachment for more information. 

Our compliance experts are constantly searching for and analyzing industry updates. Their findings are then recorded in the Regulatory Updates section of the Compliance Library to explain how the update impacts the insurance industry. If a change impacts an AgentSync product, this will be highlighted to inform you that the product is being updated to ensure you remain in compliance.